Frequently Asked Questions in no particular order.
How long does the job take? That depends on what we're doing, for example: Are we doing a light maintenance cleaning or a heavy duty cleaning because the carpets haven't been cleaned in several years? Also how much furniture and stuff do we have to move because the homeowner didn't? Typically anywhere from 2 to 5 hours (average is 3)
Preparation is the key to a successful cleaning experience. Refer to the section "Preparing your home for carpet & furniture cleaning" The time frame for a 3-4 bedroom with hallway and stairs is anywhere from 2 hours for maintenance cleaning to about 3 to 4 hours depending upon size of area, level of soiling and other conditions present at time of cleaning.
How long does the carpet take to dry? Typical drying time can be from 2 to 6 hours, depending upon several factors, type of carpet, Loop pile or plush, level of soiling, length and density of the pile, . Temperature, Ventilation and Airflow, the warmer it is the faster drying time, the more air moving across the floor the better. We can leave a blower to accelerate the drying process if needed.
Do I have to be there while you work? Not necessarily. Some of our new customers and nearly all my repeat customers leave me in the house all the time while they run errands because they know they can with complete confidence and trust. We do not enter rooms where we are not working (if we don't have to)
What methods of payment do you take? We accept checks, cash or a combination of both.
Credit card payments can be made via Chase quick pay or Zelle or Venmo
Cash, checks and Chase quick pay are still the primary methods of payment.
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All customer information is kept completely confidential & secure. Simon carpet cleaning does not sell customer info to anyone. Occasionally we may share your info (name, address, phone) with another contractor if and when needed and with your consent and knowledge.
What's in your carpet?
Our truck mount cleaning machine removes the following from carpets and soft furnishings (if present)
Food & spills
Snot and Drool
Spiders & Flies
Hair, animal & human
Microscopic dust mites
and their feces.
Silverfish & their feces.
Carpet beatles & their feces
Sand & Grit
Other particulate matter