Instructions & Information after carpet & furniture cleaning
YOUR CARPETING IS
Please exercise extreme caution when walking on damp carpet, especially when stepping off onto wood or tile floor. We strongly recommend that you place a towel or mat onto the wood or tile flooring that meets damp carpet, use the towel or mat as a step off so that you can wipe your feet before proceeding further. This helps prevent slips, falls and possible injuries.
Please try to keep children from running around on damp carpet so they don’t slip and hurt themselves.
Turn up the heating system for a faster drying time in cold weather. Ideally 70 to 80 degrees Fahrenheit. Use ceiling fans and floor fans to move air or the high velocity blower we may have left you.
In the case of furniture cleaning, we recommend that you flip the cushions over to dry all sides thoroughly prior to putting them back onto the couch. Pay particular attention to the piping around the edges of cushions.
We suggest not walking on damp carpeting for as long as humanly possible, although we know at times you simply have to. Remember to place towels or mats onto wood or tile flooring that meets damp carpet, so you can wipe your feet. Think safety.
NEVER place towels, sheets. mats or paper directly onto damp carpeting as this can cause staining, discoloration, and malodors by slowing down the drying process by inhibiting the free flow of air across the surface of the carpet that is vital for the drying process.
The drying time is typically from 4-6 hours under ideal conditions, sometimes less & in some instances can take up to 24 hours, depending upon the length & density of the pile, temperature, humidity and amount of airflow.
Light duty maintenance cleaning drying times are significantly shorter.
Weather permitting, we suggest that you open a few windows, even an inch or so, to allow for better airflow & circulation & also to allow moist air to vent from the home. If you have a whole house ventilation/exhaust system, central air conditioning system and or ceiling fans, we suggest utilizing them.
We used the "Hot water extraction" method of cleaning, also known as "Steam cleaning" because of the high temperatures and high vacuum pressure generated by our high tech, truck mounted cleaning equipment. This method is the only method of cleaning recommended by the major carpet manufacturers to validate warranties.
You would have noticed that we took our time and did the job properly, unlike so many other carpet & furniture cleaners who simply skim clean & leave in an hour or so with your money, never expecting to see you again. We have every hope that we will continue to see you for all of your cleaning needs. We care about earning your business & hope to add your name to our ever growing list of loyal, repeat customers for many years to come.
We sincerely hope that you are happy with the work & the results of your cleaning, if so, please consider referring us to your family, friends & neighbors. Perhaps a kind word about us to your Facebook friends or other social media. This would be most welcomed & greatly appreciated, since we would rather pay more attention to you than pay for expensive advertising and therefore are dependent upon repeat business & referrals of quality people such as yourselves.
We used professional equipment, tools and soaps and pulled a lot of hair, dust, dirt, grit & other particulate matter from your carpeting (see the section on "what's in your carpet" to the right of this screen) that was caught in our inline vacuum filter which we may or may not have shown you.
We recommend a maintenance cleaning every 4 to 6 months for a cleaner indoor environment, rather than waiting 12 months or more until the carpeting becomes visibly soiled again.
Maintenance cleaning is typically less expensive, less time consuming and your carpeting dries quickly and of course is much healthier for yourself and your family, especially if you have anyone in the home with respiratory issues or young children who play on the floor.
High traffic areas, in some instances, may have to be retouched. If so, we will come back with a smile and redo that area without any additional charge to you. Please be aware that high traffic areas may have pre-exisiting fiber distortion, wear & discolorations. This is normal for lived on carpeting. We can clean it thoroughly but cannot make it look like "new" again. Buckling, ripples, tears and split seams most often can be repaired by a professional carpet installer. Call your carpet guy or If you want our guy to quote you, please contact us.
Sometimes, what appears to be dirt is actually an optical illusion & is caused by one or more of the following: Pile distortions, wear, discoloration, seams, blemishes & imperfections, vacuum marks, lines, furniture indentations, angle of view, lighting, shadow, reflections of surrounding color schemes. We clean thoroughly but can only clean within the realms of reality and reason and subject to conditions and circumstances present at the time of cleaning.
We may or may not have left a high velocity blower(s) to accelerate the drying process for you as a courtesy. Use the blower(s) to maximum effect, moving it/them around as needed. We suggest you dry areas that you will need to access first. Areas directly in front of the blowers out to about 3 feet or so will be dry in about 45 minutes to an hour. The blowers are designed to be safe and run 24/7, even around children and pets, though young children should not be left unattended around them.
If you want to move the blower, make sure to switch the blower OFF prior to moving it to prevent injury and or damage to personal property from the air flow and or centrifugal force. We will call you in a few days to pick up the fan(s)
The working temperature of our cleaning solution is a staggering 240+ degrees Fahrenheit and hits the carpet from an inch away at 200 to 600 PSI (depending upon the type and pile of the carpet) whereupon the soiling is dissolved, emulsified and simultaneously vacuumed out of the carpet within the hot water and soap solution out to the holding tank inside the truck.
The high temperature and vacuum pressure removes any and all of the following if present: Bacteria, viruses, germs, skin particles, hair, dust mites & their feces, Silverfish & their feces, carpet beetle’s & their feces, grit & other particulate matter that is trapped within the carpet and leaves your carpeting truly sanitized, clean and fresh.
In some instances, we recommend you run a vacuum cleaner over the carpeting once it is completely dry to help in separating & fluffing the pile if needed. You will notice that any furniture we moved has been reset onto plastic tabs or blue Styrofoam blocks if we wet under it. We recommend that you leave the blocks or tabs in place for a minimum of 24hrs. Company policy dictates that we only dry vacuum under furniture, unless of course there is visible soiling
We suggest that you wait until the carpeting is completely dry prior to replacing any other furniture and items back onto the carpeting. This will prevent stains and possible damage to either the carpet & or furniture.
If you have any questions, comments or notice any problems or a recurring stain, please don't hesitate to call or contact us, we will cheerfully tackle them again & try to correct any problems, should there be any, typically without any additional charges.
Thank you once again for your business. You are an appreciated and valued customer.
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All customer information is kept completely confidential & secure. Simon carpet cleaning does not sell customer info to anyone. Occasionally we may share your info (name, address, phone) with another contractor if and when needed and with your consent and knowledge.
What's in your carpet?
Our truck mounted, cleaning machine, develops extremely high temperatures at or above 240 degrees F and high velocity vacuum pressure to remove the following from carpets and soft furnishings (if present)
Food & spills
Snot and Drool
Spiders & Flies
Hair, animal & human
Microscopic dust mites
and their feces.
Silverfish & their feces.
Carpet beatles & their feces
Sand & Grit
Other particulate matter